How to Report 

Phone fraud, also known as phone scam or phone phishing, is a fraudulent practice in which individuals or organizations attempt to obtain personal or financial information from unsuspecting victims over the phone. Phone fraud can take many forms, such as fake IRS calls, tech support scams, or prize scams.

It is important to report phone fraud to the appropriate authorities to protect yourself and others. Here are some tips:

If you receive a suspicious phone call, hang up immediately and do not provide any personal or financial information to the caller. Remember that your credit union and other legitimate organizations will never ask for sensitive information over the phone.

Now Available 24/7

To better serve you and offer the latest in technological innovation, LAFCU has enhanced the web and phone experience for our members with the debut of Angie, our 24/7 virtual assistant. She has been programmed to answer many frequently asked questions and conduct transactions.

Members can chat with Angie from our website and speak with her when calling us:

• To chat, visit our website, click the Angie avatar on the lower right of any page, then type your questions in the chat window & get rapid replies. In the mobile app & online banking, click the chat bubble icon near the top of the screen.

• To speak with her, call (877) 695-2328, then Angie will answer your spoken questions and help you conduct simple transactions on your LAFCU accounts.

Avoiding Fraud

Here's important news if you receive an email, phone call or text message claiming to be from Los Angeles Federal Credit Union:

• We will NEVER ask for your account number, PIN or Password for your mobile app or online banking account.

• Don't click on any links or phone numbers in the text message.

• For possible fraudulent texts: Send us a secure message & attach a screenshot of the text.*

• For possible fraudulent phone calls: Hang up the phone and call us directly.

•  Examine your accounts frequently and report any unusual activity to us.

•  Set up alerts on your accounts so you can monitor activity better.   

*To send a secure message from our mobile app, tap Menu, the Envelope icon, then “Create New Message.” For online banking, click the Envelope icon then “Create New Message.”

If you feel you may be a victim of fraud or a scam, report it by calling LAFCU at (877) 695-2328.