What to Know

When purchasing electronics such as TVs, laptops, and smartphones, one common question that often arises is whether or not to invest in an extended warranty. Extended warranties are additional protection plans that offer coverage beyond the manufacturer's warranty, typically for a set period of time.

Pros of Extended Warranties:

• Extended Coverage: In the event that your electronic device malfunctions or breaks down after the manufacturer's warranty has expired, an extended warranty can save you from having to pay for costly repairs or replacements out of pocket.

• Peace of Mind: Knowing that your device is protected against unexpected damages can provide reassurance and peace of mind. This can be especially beneficial for expensive electronics that you rely on for work or daily activities.

• Convenient Repairs: With an extended warranty, you can often have your device repaired or replaced quickly and easily through the warranty provider. This can save you time and hassle compared to having to search for a reputable repair service on your own.

Now Available 24/7

To better serve you and offer the latest in technological innovation, LAFCU has enhanced the web and phone experience for our members with the debut of Angie, our 24/7 virtual assistant. She has been programmed to answer many frequently asked questions and conduct transactions.

Members can chat with Angie from our website and speak with her when calling us:

• To chat, visit our website, click the Angie avatar on the lower right of any page, then type your questions in the chat window & get rapid replies. In the mobile app & online banking, click the chat bubble icon near the top of the screen.

• To speak with her, call (877) 695-2328, then Angie will answer your spoken questions and help you conduct simple transactions on your LAFCU accounts.

Avoiding Fraud

Here's important news if you receive an email, phone call or text message claiming to be from Los Angeles Federal Credit Union:

• We will NEVER ask for your account number, PIN or Password for your mobile app or online banking account.

• Don't click on any links or phone numbers in the text message.

• For possible fraudulent texts: Send us a secure message & attach a screenshot of the text.*

• For possible fraudulent phone calls: Hang up the phone and call us directly.

•  Examine your accounts frequently and report any unusual activity to us.

•  Set up alerts on your accounts so you can monitor activity better.   

*To send a secure message from our mobile app, tap Menu, the Envelope icon, then “Create New Message.” For online banking, click the Envelope icon then “Create New Message.”

If you feel you may be a victim of fraud or a scam, report it by calling LAFCU at (877) 695-2328.