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You should receive a response within 1 to 2 business days, depending on the amount of research required to answer your question.

To get LAFCU info quickly, 24/7, use your mobile device to text any of the below words or word combinations to 8186386339 then get a rapid reply with a helpful link. Opting-in is not required and no personal data is collected.

When texting, message & data rates may apply (this relates to charges your mobile carrier may charge you for sending or receiving texts, based on your texting plan).  To see the complete list, text the word “KEYWORDS”

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To get help from LAFCU Special Services (Collections) Department, use your mobile device to text any of the below "Automatic Response KeyWords" or word combinations to 8186386331 then get a rapid reply with a helpful link. Opting-in is not required and no personal data is collected. When texting, message & data rates may apply (this relates to charges your mobile carrier may charge you for sending or receiving texts, based on your texting plan). FOR EXAMPLE: On your mobile device, use the texting application to TEXT the phrase "Callback" to 8186386331 to request a call back from the Special Services department.

Call Back
Collection Agency
Contact Us
Credit Dispute
Emergency Help
Hardship
Insurance
Long Term Hardship
Payment                                            
Promise
Return My Car 
Skip

After texting the words listed above, you will receive the following texted replies:

Call Back
To request a Special Services collector to call you back from 818-638-6361.

Collection Agency
Collection agency contact information provided with this keyword.

Contact Us
To find LAFCU’s contact information.

Credit Dispute
Used to dispute credit reporting mistakes for LAFCU specific tradelines on your credit report.

Emergency Help
Request emergency assistance for things such as natural disaster recovery.

Hardship
Experiencing financial difficulties and need to explore temporary hardship assistance programs to allow for temporary payment relief (temporary is 6 or less months).

Insurance
To provide LAFCU with your proof of insurance on your vehicle loan. 

Longterm Hardship
Experiencing long term (over 6 months) financial difficulties and looking for a long term payment relief.

Payment
To make a payment to your LAFCU loan from an outside institution for: Today’s Date, a Future Date, or to Setup Autopay.

Promise
If you have already sent your payment, use this keyword to communicate payment that we should receive very soon. If you want to make your payment for a future date on our online payment center, see “Payment” keyword.

Return My Car
Having second thoughts about your vehicle and affordability? This helps connect you with our Special Services team to go over your situation.

Skip
Request to skip your next consumer loan payment on your loan and push it out to the end of the loan (interest still accrues and there’s a $30 fee per loan).