Contact Us

There are many ways you can contact us. Type in your questions below or chat with us online. We are happy to assist you.

 
 

Phone

Member Service:

Debit Card Services
Card Activation or Change Card PIN (“PIN Now”): (866) 985-2273 Lost, Stolen or Fraudulent Card reporting: (800) 449-7728 

Visa® Card Services:
Card Activation: (800) 527-7728 Change Card PIN (“PIN Now”): (888) 886-0083 Lost, Stolen or Fraudulent Card reporting: (800) 449-7728 

Visa® Card Balance Inquiries:
English: (800) 654-7728 Spanish: (800) 334-7728 TDD/Hearing Impaired: (800) 221-7728
Collect from outside the US: (410) 581-9994

Fax

TouchTel-24 Automated Telephone Account Access
(ask us for a free PIN) (323) 245-0022 (local in 213) (818) 956-0022 (800) 635-3886

Mailing Address

P.O. Box 53032 - Los Angeles, CA 90053-0032

Chat

CHAT (M-F 8am-5pm) Chat is for general inquiries only. For your protection, do not provide information like your member number or any forms of identification during the chat.

Ask a Question

 

You should receive a response within 1 to 2 business days, depending on the amount of research required to answer your question.