Security Center

To keep your online & mobile banking accounts safe, we follow industry standards of multi-factor authentication to protect you from unauthorized withdrawals or activity. You also can also take additional steps to protect your accounts such as avoiding phishing scams, monitoring your transactions and reporting fraud immediately when you see it.

Stay Alert

Helpful Resources and Tips on Using Zelle®

Read about understanding fraud & scams related to Zelle

Read about how to safely send & receive money with Zelle

How to Report Fraud

If you receive a suspicious email or telephone call clamming to be from LAFCU requesting sensitive information, DO NOT reply, click any of the links, or return the call. Contact our Member Services department immediately at (877) 695-2328: 

You can also file a complaint with the Federal Bureau of Investigation’s INTERNET CRIME COMPLAINT CENTER and file a complaint with the FEDERAL TRADE COMMISSION

Beware of Common Fraud Scams

Avoid the "Pay Yourself" Scam

Zelle is a fast & easy way to send and receive money with people you know and trust. There is a current scam you should avoid called “Pay Yourself,” and here’s a video created by Zelle that explains it.

Here are details about this scam:

• You receive a text message that looks like a fraud alert from LAFCU about unusual activity on your checking or savings account. The text could say "Did you make a purchase of $50 at (_?_) merchant?"

• If you text back, you have actually replied to the scammer and will soon receive a telephone call from a number that appears to be from LAFCU.

• The scammer will act like a LAFCU representative & will offer to help stop the alleged fraud by asking you to send money to yourself using your Zelle® account at LAFCU.

• The scammer will ask you for a one-time code you just received from LAFCU.

• If you provide them the code, they will use it to enroll their own financial institution account with Zelle® using your email or phone number.

• The scammer now can receive your money into their account, not yours!

How can you protect yourself?

Do not share any codes based on a phone call or text message you get.

• Be skeptical of caller IDs…they may not be accurate.

Do not act quickly if someone tells you to.

Watch out for "Bank Jugging"

Local police departments have seen an increase in a crime called “bank jugging” vehicle burglaries. This is when criminals in cars sit in bank or credit union parking lots and watch customers come and go...then target those carrying bank envelopes, money bags, and/or coin boxes. Thieves will select those customers they believe have large amounts of currency then follow them to their next destination, at which point they will break into their vehicles and steal their money.
How to protect yourself:
• Be aware of your surroundings and scan the parking lot for occupied, parked vehicles
• Conceal money before entering and leaving the credit union
• Be aware of anyone you suspect may be watching and/or following you
• Do not leave your money envelope/bag, coin box, or currency in your vehicle
• Call the police immediately if you suspect you are being watch or followed
If you witness a crime in progress or anything that appears suspicious, report it immediately to your local police department.