As of 4-20-24
Important Info about Zelle®
To help your migration from the standalone Zelle app to the version inside LAFCU’s mobile banking, please read the below FAQs.
1) Question:
I’m already enrolled in the standalone Zelle App to access my LAFCU account – what do I need to know about migrating it to LAFCU’s mobile app?
Answer:
Although you have until July 27, 2022, to migrate from the standalone Zelle app to the app in LAFCU’s mobile banking, you should allow yourself enough time to prepare for noting any pending transactions and retaining recipient data. See FAQ #6.
2) Question:
I received a notice stating that I can no longer use the Zelle app. Why?
Answer:
Now that LAFCU offers Zelle, you can only use Zelle direct through LAFCU’s mobile app. The standalone Zelle app is only intended for users whose financial institution does not offer Zelle.
3) Question:
What happens if I don’t migrate to the Zelle app in LAFCU’s mobile banking by July 27, 2022?
Answer:
You will no longer be able to use the Zelle app with LAFCU after July 27, 2022. That’s why you need to migrate before this date.
4) Question:
What happens to my pending payments, requests & recipients set up using the standalone Zelle app, as well as transaction history?
Answer:
After you migrate from the standalone Zelle app to the LAFCU Zelle app in mobile banking, any transaction history, pending payments, requests, & recipients you had in the standalone app will be cancelled or deleted. Once you have migrated to the Zelle app in LAFCU’s mobile app, you can send and receive payments again. Please see FAQ #6 to identify pending transactions and retain screenshots of history on the standalone Zelle app prior to migration.
5) Question:
Will Zelle transaction history be available through the standalone Zelle app after I migrate to the LAFCU mobile app?
Answer:
No. Please see FAQ #6 for retaining history and recipient info by taking screenshots prior to migration. Moving forward, your history and access to Zelle will be in one convenient place within LAFCU’s mobile app.
6) Question:
Can you provide me tips for successful migration from the standalone Zelle app to the LAFCU mobile app?
Answer:
Prior to migration, do the following:
• Tap the standalone Zelle app on your phone then enter your username & password.
• On the screen titled “Great News,” click the option “Continue using Zelle app” to keep using the standalone app.
• Take screen shots of your transaction history & recipients, then wait for any pending transactions to resolve.
How to Migrate:
• Tap the standalone Zelle app on your phone then enter your username & password.
• On the screen titled “Great News,” click the option “Go to Banking app” then follow the instructions.
• In mobile banking, make sure you have a verified mobile phone number in the Profile section. To reach the Profile, tap Menu then “Welcome back.”
• Add your Zelle recipients.
• Set up, then send, receive, or request money.
• You will start building up transaction history again
-----------------------------------------------------------------------------------------------------------------------
For ways to safely use Zelle, visit our Security Center page.
For FAQs, visit our Zelle page. This page is updated regularly, so bookmark it for future use.
