Angie, our 24/7 Virtual Assistant
LAFCU is pleased to offer Angie, our 24/7 virtual assistant. You can chat with her from our website and speak with her when calling us:
- To chat from the website, click the Angie avatar then type questions & get answers in the chat window.
- To speak with her, call (877) 695-2328 and she will reply to spoken questions.
If she cannot answer a chat or spoken question, she can transfer you to a live agent, when one is available.
This virtual assistant joins a growing list of ways members can choose to communicate with LAFCU including texting, email, postal mail, phone calls, live chat, secure message, and visiting a branch in person.
FAQs
So you can avoid waiting & get answers quickly to questions, and conduct transactions.
If Angie does not have an answer, you will be transferred to a live agent. Specialized topics will need a human with the skill to provide guidance and recommendations to the member. For example, complete a wire, take a distribution from an IRA, or discuss the status of a loan.
Angie will ask you up to three times to repeat or re-phrase a question, and if Angie still does not understand, you will be transferred to a live agent, when one is available. If one is not available, you can wait on-hold or leave a voicemail.
As many as you want, until you close the chat or hang up the phone.
Immediately! Since there is no wait time, each call is “first” in line.
No, she is an artificially intelligent virtual assistant, programmed to answer your questions 24/7, via chat or by phone.
Easily chat with Angie 24/7 by visiting our website, click the Angie avatar on the lower right of each page, then type questions in the chat window & get written answers. If she does not have an answer, she can transfer you to a live agent, when one is available.
Easily speak with Angie 24/7 by calling LAFCU at (877) 695-2328 and she will answer spoken questions. If she does not have an answer, she can transfer you to a live agent, when one is available.
- Say “repeat” and Angie will repeat her prior response.
- Say “slow down” and Angie will speak slower for the rest of the call
- Say “speak faster” and Angie will speak faster for the rest of the call.
- Say “hold on a sec” and Angie will stop speaking until the person calling resumes talking.
- You can get transferred to a live LAFCU representative, when one is available, by saying various commands, like: “Agent,” “Help,” or “Contact Center.”
- Use just a few words to ask each question.
If you want Angie to conduct a transaction on your account when calling us, say “Transaction,” then Angie, for your security, will ask you to provide your LAFCU six-digit account number and “Telephone Banking PIN.” If you forgot your PIN or never had one, just tell Angie “I forgot” and she will help you set it up by asking secure questions only you will know. You can provide your account number & PIN verbally, or enter it on your phone’s keypad.
