contact information

Phone

Member Service:

(877) 695-2328‎
(213) 484-8640
(818) 242-8640

Debit Card Services:

Card Activation or Change Card PIN (“PIN Now”): (866) 985-2273
Lost, Stolen or Fraudulent Card reporting: (800) 449-7728

Visa® Card Services:

Card Activation: (866) 527-7728
Change Card PIN (“PIN Now”): (888) 886-0083
Lost, Stolen or Fraudulent Card reporting: (800) 449-7728

Visa® Card Balance Inquiries:

English: (800) 654-7728
Spanish: (800) 334-7728
TDD/Hearing Impaired: (800) 221-7728
Collect from outside the US: (410) 581-9994
Disaster or Emergency: (866) 820-9804

Fax

Member Services:

(818) 242-5812

Consumer Loans:

(818) 242-6323

Real Estate Loans:

(818) 552-1098

TouchTel-24 Automated Telephone Account Access

(ask us for a free PIN)
(323) 245-0022 (local in 213)
(818) 956-0022
(800) 635-3886

Mailing Address

P.O. Box 53032 - Los Angeles, CA 90053-0032

Routing/Transit Number

322078370

Chat

Chat (M-F 8am-5pm)
Chat is for general inquiries only. For your protection, do not provide information like your member number or any forms of identification during the chat.

Disaster or Emergency

(866) 820-9804

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